COMPLAINTS HANDLING POLICY

Our policy

Grants Electrical Services LTD is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with the service we have provided, then please let us know as soon as possible. This will help us to continually improve our service to you.

What to do if you have a complaint

Please contact us at the above address, detailing the nature of your complaint. We would ask you to provide your contact details, and indicate your preferred method of communication, e.g. telephone, email.

Our complaints procedure

• Complaints can be made by letter, email or telephone.

• We will acknowledge receipt of your complaint, using your preferred method of communication, within five working days.

• We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely.

• We would aim to offer a course of action for your complaint within 28 days. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved. If you agree with the offer, we will carry out the remedial works within 8 weeks from date of offer. Subject to Customer availability.

• As all work carried out by Grants Electrical Services LTD is backed by the NICEIC Platinum Promise, should you not feel fully satisfied with the outcome you can contact the resolution centre at NICEIC on 01582 539036. We will endeavour to work with you and the NICEIC to resolve the matter.

• Should you not wish to use the NICEIC as an independent resolution service, Grants Electrical Services LTD will pass on the details of the Ombudsman Services.

Contact Details

Telephone:

Mob : 07775 447404

Tel : 01249 325 499

Email:

grantselectricalservicesltd@gmail.com

info@grantselectricalservicesltd.com

Address:

37 Honeysuckle Close

Calne

SN11 9TE

Grant Electricals
check a trade
Grants Electrical Services Ltd

Information:

We are fully insured, approved by the NICEIC and all work is backed by the NICEIC Platinum Promise.

Company no. 09370379

Registered in England and Wales